Where will my rabbits be housed?
All rabbits are boarded indoors in a non-smoking, temperature-controlled environment with daily attention. Our boarding area has both air-conditioning and heating available. All rabbits are also monitored with a 24/7 streaming infrared camera with remote access and reviewable recorded footage.
Rabbits will never be placed outdoors or let out to exercise outside of their pen. All rabbits will remain in their assigned indoor exercise pens for the entirety of the stay. While multiple rabbits will always be in our household at the same time, we will never allow any rabbits to come in full contact with another client’s rabbits. If different groups of rabbits are housed in the same area, we use solid fencing as needed to prevent biting injuries.
While we will happily dispense pets for social rabbits whenever we check on them, we will not handle your rabbits or pick them up unless necessary for requested medication and grooming.
What is included in the boarding fee?
- A bunny-proofed indoor area with at least 16 sq. ft. of total space and a layer of clear vinyl and a fleece blanket as flooring. We use 4′ by 4′ exercise pens (30″ to 48″ heights) for our boarded bunnies as a standard option. Owners should choose an appropriate exercise pen height for their bunnies when filling out the boarding contract to prevent escape and injuries. Upgraded double-sized (or even triple-sized) exercise pens may be available for an additional cost, space permitting, by request. See Rates & Services for example setups.
- A hiding area if one is not provided upon drop-off. We will usually use half of a Tunnel Haven (cardboard tunnel) or an overturned bulk produce box.
- A gravity water station with refills as necessary.
- 24″ x 17″ litter box with pre-expanded wood pellet litter and unlimited hay.
- Daily feedings of pellets once or twice a day (if requested). A list of our currently available pellets can be found below.
- Daily salads once or twice a day (if requested). Vegetables preferences and/or instructions can be noted in the boarding contract.
- Updates by email, messaging, or texts upon daily request.
What foods are available for no additional fee?
If you usually feed a different pellet brand, please be sure to bring your own supply sufficient for the entire stay when you drop off your rabbit, otherwise we will default to Oxbow Essentials Adult pellets unless told otherwise.
We usually have two or more of the following grass hays bought from local feed stores available:
- orchard grass
- forage (a mix of oat, wheat, and barley)
We usually do not have alfalfa hay due to only owning adult rabbits, but we can feed it if you bring your own supply.
Rabbit-safe vegetables that we usually feed the rabbits include spring mix, parsley, cilantro, dandelion leaves, baby arugula, kale, bok choy, lettuce (romaine, red, green), broccoli, and spinach. Please note on your boarding contract if any of the above should not be fed to your rabbits.
How often are the housing enclosures cleaned?
Litter boxes will be changed regularly as appropriate. Hay is topped off at least twice daily – once in the morning and once at night. Pens will generally be cleaned or replaced once a week or as necessary.
Enclosure areas are cleaned between boarded clients with vinegar to eliminate scents and REScue disinfectant to reduce risks of RHDV2 and other possible disease transmission.
What happens if there is a medical issue with my rabbit(s) while they are boarded?
Depending on the issue we notice, we may contact you to ask if this was already observed at home before the rabbit(s) were dropped off. If it is a non-urgent issue (e.g. sneezing, excessive scratching, excessive cecotropes or soft stools, food pickiness, body condition, minor scuffles between bonded rabbits), we will bring it up if contacted for an update during their stay or upon pick-up to make sure that you are aware that a veterinary checkup may be warranted.
If it is a more serious issue that cannot wait to be treated, we will attempt to contact you or your emergency contacts to proceed appropriately. This includes issues like GI stasis, bloat, and eye or limb injuries to name a few. Please also check out the bottom of the page for more details on our standard procedure in case of medical emergency.
Are there any other household pets?
Please note that our household includes three indoor cats that are friendly and amicable to rabbits. Boarded rabbits will usually be in contact with the cats through the fencing, but all pens will have hiding spots that are out of reach from the cats. Our cats will never enter a rabbit’s pen, and they will usually only try to steal rabbit toys or eat their hay through the fencing at most if they are not just sitting nearby and watching.
What is the drop-off address?
Please look through your email for a confirmation from us if your boarding request was accepted – our address is included in addition with further instructions.
How is payment due?
The full boarding fee total is due upon drop-off by cash, check, Venmo, Paypal, or Cash App as detailed in your confirmation email.
How is a drop-off time scheduled?
Please arrange a drop-off time with us by email or text at least a day before your arrival, or we may text you to establish a time. Because we do have full-time jobs, we will need to work around our work schedules and office commutes on most weekdays. We can generally accommodate early and late drop-offs before midnight if scheduled beforehand.
We may also text you at least 14 days before the beginning of your rabbit’s stay to confirm that your rabbits have been fully vaccinated for RHDV2 if evidence has not been provided upon reservation booking. Reservations may be cancelled if sufficient vaccination evidence cannot be provided for the safety of all the rabbits in currently in the house.
What should I bring for drop-off?
Please bring your rabbits in an appropriate carrier for drop-off. We highly recommend the use of a hard carrier as rabbits can easily chew through a soft carrier very quickly. Due to the risks of RHDV2 and COVID-19, we are only doing front door hand-offs and do not allow owners indoors. We will store your carrier at our location during your rabbit’s stay.
If your rabbit usually uses a water bottle and cannot drink from a bowl, please bring the water bottle when dropping off your bunny. We do not have extra water bottles and will use a bowl instead if you do not bring their own water bottle.
If your rabbit has a favorite hiding house, please bring it so that they have a familiar location to retreat to during their stay and reduce their stress. However, if the hiding area especially bulky and heavy, please check with us beforehand to see if it will fit in their pen before arrival. If no hiding house is provided, we will supply our own cardboard hiding area.
If you would like to feed a specific brand of pellets, hay, or vegetables to your rabbit while they are boarded, please bring a supply sufficient for the entire boarding period when you drop off your rabbit. A list of our currently available pellets and hay can be found above. NOTE: We do not carry Sherwood pellets anymore. We usually feed a mix of all available grass hay types in our household unless told otherwise; if you would like to feed alfalfa to your rabbit(s) instead, please be sure to bring your own supply sufficient for the entire stay at drop-off.
You are also welcome to bring any other favorite toys and other supplies for your rabbit’s comfort. However, please do not bring overly large cages and furniture that may not easily fit in a 4’x4′ exercise pen unless discussed beforehand and essential for your rabbit’s comfort in a strange location.
If you choose to bring only your rabbits in a carrier, we can provide all other supplies for their stay.
What will my rabbit’s housing area look like?
After you have dropped off your rabbit and all their supplies, we will take a picture of the rabbit’s housing area for their stay at SS Bunny Boarding, similar to the examples below, and text it to the number on file for the bunny. Feedback is welcome if anything should be re-arranged.
How is a pick-up time scheduled?
Please let us know of an approximate time window of your planned pick-up through email or text at least a day before the scheduled pick-up date, or we may email or text you to establish a time. Because we do have full-time jobs, we will need to work around our work schedules and office commutes on most weekdays. We can accommodate early and late pick-ups before midnight as necessary.
If you requested nail trims for your rabbits during their stay and have not received an update from us about the service, please text us to remind us and check if they have been done before pick-up.
Can I pick up my rabbits earlier than scheduled?
Yes, you are welcome to pick up your rabbits earlier than originally scheduled. Please contact us to arrange earlier pick-up. However, no refunds will be given for extra nights that are not used since the space has been reserved exclusively for your rabbits’ use.
What should I do if my trip needs to be extended unexpectedly?
Please let us know ASAP through text (preferred) or email if you end up requiring your rabbits to stay longer with us. If your rabbits are picked up later than originally scheduled, we reserve the right to charge an additional $10 overstay fee per day on top of our regular daily boarding fee. As long as we have room, we are generally very accommodating of last minute changes to plans. If we do not have the space due to prior reservations, we can help to coordinate transport to another boarding service for an additional fee.
In case of medical emergency:
Rabbits can easily suffer from GI stasis when stressed. Our procedure when a loss of appetite is detected is the following:
- Tempt the rabbit with a treat, fresh vegetables, and pellets.
- If the rabbit does not voluntarily eat anything, display significant energy, defecate in the next hour, we will dose with simethicone and pain medication, warm up the rabbit, and apply gentle abdominal massage if no blockage is detected.
- If no progress is displayed in over six hours, we will take the rabbit to the nearest rabbit-savvy emergency veterinarian and proceed accordingly.
Our preferred rabbit veterinary facilities for emergencies depending on condition and time of day include the following:
- Exotic Pet Clinic of Santa Cruz (Scotts Valley): $159 emergency exam fee
- Sunnyvale Veterinary Clinic (Sunnyvale): $125 urgent care exam fee
- MedVet Campbell (Campbell): $170 emergency exam fee
- Veterinary Emergency Group (San Ramon): $170 emergency exam fee
We will always attempt to reach you or your emergency contacts if any issues arise with your rabbit so that we can work on a solution together. In the case that you are unreachable, we will continue to proceed with veterinarian treatment as appropriate. You will be financially responsible for all veterinarian treatment costs incurred during your rabbit’s stay.
Generally, we will ask the veterinarian for an assessment and treatment plan for your rabbit(s). If further or ongoing treatment is required, the veterinarian will inform you of this. After this initial treatment, if you choose to take your rabbit(s) to your preferred veterinarian, you will need to organize this entirely yourself.
We will always take your rabbit(s) to the veterinarian of our choice first without question or dispute.